MyUniversal is a secure, customized area of Universal's web site created to give you access to applications and information customized to your company that can help make your job easier. All this is accessible from a single, secure location tailored to your specific needs. At MyUniversal.com we provide a set of online tools that will allow you to quickly access useful information 24 hours a day, seven days a week from anywhere in the world.
Account management and customer support tools are available to help mange your assembly equipment needs.
Spare Parts Ordering
Order parts directly from our Worldwide Parts Sales and Distribution system. Parts can be ordered with a purchase order number or credit card number for your convenience.
Account History Center
Get direct access to quotes, order confirmations, packing lists, and invoices, all at the touch of a button and directly from our business system.
The documents provided in the Account History Center should give you all of the information needed to prepare your own shipment documents from the US to Mexico or Canada when you are the exporter, also known as the US Principal Party of Interest (USPPI). Please be advised, you must be the exporter when you take possession of product prior to crossing country borders. Should you have any questions regarding the information needed to export your shipments, please contact our International Trade Specialist, Brenda Stevenson at 607-779-5293 or at firstname.lastname@example.org.
Customer Support Tools
We offer a troubleshooting knowledge base for our surface mount and through hole product lines. This information has been assembled by Universal’s worldwide service team and allows you to search for solutions, based on specific symptoms to optimize your manufacturing environment. Troubleshooting guides are available for the GSM Platform, HSP, and through hole products.
Software Revision Notes and Updates
Get immediate access to the latest notes and releases of Universal’s machine software. View known issues, download the latest versions, and access software release notes.
Request for Quote (RFQ) Online Inquiry Tool
View status of special quotes and custom application requests.
Customer Situation Database (CSD) Online Inquiry Tool
View status of your customer service activity directly from Universal’s Customer Situation Database.
Other Tools and Access
Consortium Web site
In addition to these tools, you can gain access to Universal’s research consortia information through our Surface Mount Technology laboratory site. Whitepapers and research are available to address your manufacturing needs.
The tools available to you are listed along the left-hand margin. If you would like to gain access to a tool that is not listed there, please send and e-mail to (gatekeeper) to request access.
We are continuing to develop tools for myUniversal.com. Check here for the latest news and announcements. We are committed to doing whatever it takes to make myUniversal.com your online resource for all your manufacturing needs.